Shipping Policy – Waterista

1. Order Processing

a. Orders placed before 17:00 (5:00 PM) on business days and Saturdays will, in principle, be processed and shipped the same day.
b. Orders placed after 17:00 (5:00 PM) will be processed on the next shipping day.
c. Waterista strives for fast processing but cannot guarantee this in all cases.

2. Shipping Method

a. Shipments are dispatched from the Netherlands.
b. Waterista uses carriers such as PostNL, DHL, and DPD.
c. Sendcloud is used for the processing and automation of shipments.
d. The choice of carrier may vary per order.

3. Delivery and Delivery Time

a. Delivery will be made to the address provided by the consumer.
b. Delivery times are indicative and not binding deadlines.
c. Indicative delivery times:

• Netherlands: 1 business day
• Belgium and Luxembourg: 1–2 business days
• Rest of the EU: 2–5 business days
• Outside Europe: depending on the destination

d. Exceeding delivery times does not entitle the consumer to compensation or cancellation of the agreement, unless otherwise required by law.

4. Shipping Costs

a. Shipping costs depend on the destination and the order.
b. The exact shipping costs will be displayed during checkout.

5. Risk and Delivery

a. The risk of damage or loss passes to the consumer upon delivery.
b. Delivery is deemed completed once the package has been delivered to the specified address.

6. Incorrect Address Details

a. The consumer is responsible for entering the correct delivery address.
b. Costs resulting from incorrect address details may be charged to the consumer.

7. Recipient Not Available / Failed Delivery

a. If delivery is not possible, the carrier may deliver the package to neighbours or take it to a collection point.
b. If a shipment must be sent again, additional costs may be charged.

8. Delays

a. Waterista is not liable for delays caused by carriers, customs authorities, or external circumstances.
b. Delays do not entitle the consumer to compensation.

9. Damage or Loss

a. The consumer must inspect the order immediately upon receipt.
b. Any damage or loss must be reported within 48 hours via info@waterista.com.

10. International Shipping

a. Waterista ships worldwide, with a focus on the EU.
b. Any import duties, taxes, or customs charges are the responsibility of the consumer.